Cancellation & Refund Policy
Adventures Rental Tour Company POC Pvt. Ltd. (ART)
All bookings made with Adventures Rental Tour (ART) are subject to the following cancellation and refund terms.
1. Booking Confirmation
A booking is considered confirmed only after receipt of the required advance payment and written confirmation from ART through WhatsApp, email, invoice or booking voucher.
2. Customer Cancellation
Cancellation charges will be calculated on the total booking/tour cost, not merely on the advance amount paid.
| Cancellation received before departure | Cancellation charge |
|---|---|
| 45 days or more | 10% of total tour cost |
| 44–30 days | 25% of total tour cost |
| 29–15 days | 50% of total tour cost |
| 14–8 days | 75% of total tour cost |
| 7 days or less | 100% of total tour cost |
| No-show / failure to join the tour | 100% of total tour cost |
3. Non-Refundable Supplier Charges
Any amount already paid or committed to hotels, resorts, homestays, transport operators, airlines, trains, permits, activities, guides, camps, cruises or other third-party suppliers will be deducted according to the supplier's applicable cancellation policy.
If a supplier's cancellation charge is higher than the standard ART cancellation charge, the actual supplier cancellation charge will apply.
4. Peak Season & Special Bookings
For Christmas, New Year, festivals, cherry blossom season, long weekends, special events, fixed-departure tours and other peak-season bookings, different or stricter cancellation terms may apply.
The applicable policy will be communicated at the time of booking.
5. No Refund After Commencement
Once the tour has commenced, no refund will normally be provided for:
- Unused hotel nights
- Unused meals
- Unused vehicle services
- Missed sightseeing
- Voluntary early departure
- Change of personal plans
- Late arrival or failure to join an activity
Any refund, if available from the relevant supplier, will be processed after deduction of applicable charges.
6. Cancellation by ART
If ART has to cancel a tour before departure due to circumstances within the company's control, ART will offer either:
- An alternative travel date/package; or
- A refund of the amount received for services that ART is unable to provide.
Refunds will be subject to amounts recoverable from third-party suppliers.
7. Force Majeure
ART shall not be liable for cancellation, interruption or alteration caused by circumstances beyond reasonable control, including severe weather, natural disasters, landslides, floods, government restrictions, road closures, strikes, civil disturbance, border restrictions or other force-majeure events.
Where possible, ART will offer an alternative date, credit note or available refund after adjustment of actual supplier losses.
8. Cancellation Request
All cancellation requests must be submitted in writing through the official ART WhatsApp number or official email.
The cancellation date will be considered the date on which ART receives the written cancellation request.
9. Refund Processing
Approved refunds will normally be processed within 7–15 working days after ART receives the applicable refund from suppliers and completes the cancellation calculation.
Bank/payment gateway charges, transaction fees and non-refundable processing charges may be deducted where applicable.
10. Date Changes / Rescheduling
Requests to change travel dates are subject to hotel, vehicle, permit and activity availability.
Any additional charges imposed by suppliers, along with applicable ART administrative charges, will be payable by the customer.